Frequently Asked Questions

We use the highest quality natural ingredients in our formulas. Each product has the complete ingredient list transparently displayed on the packaging and on the website. We don't hide components and we don't use symbolic dosages. Where applicable, we use standardized extracts to ensure proven efficacy.

We always recommend consulting your doctor before starting any dietary supplement, especially if you are on medication. Dietary supplements do not replace medications and are not intended to diagnose, treat, or prevent diseases. Your doctor can evaluate the compatibility of supplements with your current treatment.

Internal use products (dietary supplements) are capsules, tablets, or syrups taken orally that work from the inside. External use products (cosmetics) are creams, serums, or oils applied to the skin. Both categories can be complementary — for example, a collagen supplement can be paired with a moisturizing cream for optimal results.

On our website, navigate to the desired product and press the redirect button to the authorized partner. You will be directed to the partner store where you can complete your order. Each partner has their own sales, delivery, and return conditions.

Since products are purchased through our partners, the return policy belongs to each individual partner. Please contact the store where you purchased the product directly for return information. If you have quality issues, you can contact us at office@justin-pharma.com and we will intervene.

We currently do not have our own loyalty program, but our partners may have their own loyalty programs and offers. Follow us on social media to stay up to date with promotions and special campaigns.

Delivery time depends on the partner you order from. Generally, deliveries within Romania take 1-3 business days. Check the partner store's delivery policy for exact details on delivery times and associated costs.

Payment methods are managed by each individual partner. Generally, our partners accept card payments (Visa, Mastercard), cash on delivery, and bank transfers. Check the partner store's payment page for available options.

International delivery depends on our commercial partners. Some partners offer delivery to the Republic of Moldova and other European countries. For orders outside Romania, we recommend contacting us at office@justin-pharma.com and we will suggest the best option.